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September 20, 2004

Tri-City Communications Receives Outstanding Mitel FY04 Customer Satisfaction Score

Mitel Networks congratulated the management and staff of Tri-City Communications, a division of Tri-City Electric Co., for their outstanding Fiscal Year 2004 customer satisfaction score. Mitel's third-party market research company, Pollara, conducted the customer satisfaction polling and analysis. Tri-City Communications is placed in the top ten percentile of all authorized Mitel Solution Providers as a result of the research.

"Mitel would like to take this opportunity to express its sincere appreciation for all of the efforts that Tri-City Electric Company has undertaken in the quest of satisfying your customer's needs," stated Andy Elliot, Mitel's Head of Global Channel Marketing.

Tri-City Communications is a Mitel Platinum Solution Provider. Additionally, the company is an authorized dealer of NEC, Nortel Networks, Spectralink and Toshiba systems. Tri-City Communications is a division of Tri-City Electric Co. and provides business communication solutions for clients in nineteen states and internationally. Among its services are telephone and voice mail systems, data, voice and video, structured cabling and fiber optics, network electronics, wireless and remote solutions and system integration.

Tri-City Electric Co. was founded in 1895 as an electrical contractor and supplier. Today, the organization is a nationally-ranked top 100 electrical contractor and has established itself as one of the Midwest's premiere specialty contractors. Tri-City Electric Co. is headquartered in Davenport, Iowa and maintains an office in Galesburg, Illinois.





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